Financial Consumer Complaints

Credits: https://mavenanalytics.io/data-playground

Link: https://mavenanalytics.io/data-playground?accessType=open&order=date_added%2Cdesc&tags=Finance

I this dataset I analyzed data related to the consumer complains submitted between 2017 and 2023.

Dimensions data: Complaint ID, Number of Complains, submitted via, Date submitted, Date received, State.

Measures: Product, Sub-product, Issue, Sub-issue, Company public response, Company response to consumer, Timely response.

In the first 10 US States by number of Complains. California leads the chart.

Most of a negative and positive timely response comes from web based complains. 

California leads 34,50% of web complains not solved on a timely response.

                                       CONCLUSIONS

1.      The most complained product in US has always been Checking or savings account, with a medium percentage of complains of 40,15% from 2017 to 2023 and a percentage of complains of 44,83% in 2023, and from 2017 has increased by 14% on a National basis.

2.      Checking account has been the most requested operation in this amount of time.

3.   To correct the aspect that has been studied through this data analysis it is recommended to increase two prominent aspects that concern customer support.

      First of all, it will be necessary to pay more attention to the complaints that are received via the web.

       And last but not least, create specific working groups to solve mainly Checking account problems.